How does the Aeternum loyalty program work?
Every order placed on the store earns you points. You can then exchange these points for discounts on your next orders. Just create an account to start accumulating automatically.
How do I benefit from the program?
Simply create a customer account on our store to start automatically earning points with every order. No additional registration is required.
Is the loyalty program paid?
No, the Aeternum loyalty program is completely free. It is available to all customers with an account on our store.
How many points do I earn per order?
You earn 10 points for every euro spent, excluding shipping fees. A product priced at €30 will earn you 300 points.
From how many points can I get a discount?
From 1,000 points, you get a €5 discount. Other vouchers are available starting from 4,000, 6,000, or 10,000 points, with progressive discounts.
Do the discounts have usage conditions?
Yes. Each voucher is valid starting from a minimum order amount (€5 from €60, €20 from €150, €30 from €200, €50 from €300). Vouchers cannot be combined with each other or with other discounts.
Do my points expire?
Yes, your points are valid for 12 months after your last order. Each new purchase automatically extends their validity.
How do I know how many points I have?
Your points balance is visible at any time in your customer area, or on the dedicated loyalty program page, once logged in.
Are there ways to earn points other than ordering?
Yes. You can earn points for simple actions like signing up, subscribing to the newsletter, following on social media, or leaving a Google review.
Is there a birthday gift?
Yes. If your birth date is entered in your account, you will automatically receive a €5 voucher valid for 30 days, to use on orders over €60.
What happens if I cancel or return an order?
Points related to a canceled or refunded order are automatically removed from your account. If a discount voucher was used, it will be credited back to you.
