Secure payment

Find here our FAQ regarding secure payment on our esoteric shop.

Is it safe to use my bank card on Aeternum?

Yes, it is completely safe to make payments on our site. We use advanced security protocols and encryption methods to ensure that your financial data is protected at all times.


What types of security protocols do you use?

We use the SSL (Secure Socket Layer) protocol, which ensures that all data transmitted between your browser and our server is encrypted and remains private.


What payment methods are offered on Aeternum?

We accept Visa, Mastercard, and American Express cards. You can pay on our site by:


How will I know if my transaction was successful?

After making a payment, you will receive a confirmation email with all the details of your order. If you do not receive this email, check your spam folder. If you still haven't received anything, verify that the payment was accepted and contact us if necessary.


How does payment by bank transfer work?

You must choose Bank transfer when confirming your order. You will then receive an email with payment instructions (including an IBAN). Your order will be prepared and shipped after we have received your transfer.

Do not delay: the order is automatically canceled after 2 days.


Are there any hidden fees during payment?

No, there are no hidden fees. The amount you see when confirming your order is the total amount you pay, including delivery.

⚠️ Depending on your delivery location outside mainland France, you may be subject to customs fees. The recipient is responsible for knowing the applicable legislation, and we cannot issue any refunds.


What should I do if my card is declined during payment?

If your card is declined, please check that you entered the correct card information, followed the payment validation procedure (such as Certicode), and have sufficient funds. If everything seems correct, contact your bank or card provider for assistance.


Can I save my payment information for future purchases?

For your convenience, we offer the option to save your payment information. However, we never store this information directly. It is managed and protected by highly secure third-party payment services.


I have concerns about online fraud. How does Aeternum protect my information?

We take online security very seriously. In addition to the SSL protocol, we also use other security measures, such as 3D Secure verification for card transactions, to prevent any fraudulent activity.


Find more information on our FAQ page here.

For any questions, contact us

At your service

We usually respond the same day or within 24 hours (excluding weekends and holidays). All information remains strictly confidential and is not shared.

Be sure to check our FAQ, your answer might be there!

Note

We can of course answer any questions related to a product purchased on Aeternum, but we cannot commit to products bought elsewhere. Also, we do not offer services (clairvoyance, mediumship, etc.).