Payment

Is it safe to use my credit card on Aeternum?

Yes, it is completely safe to make payments on our site. We use advanced security protocols and encryption methods to ensure that your financial data is protected at all times.

What types of security protocols do you use?

We use the SSL (Secure Socket Layer) protocol, which ensures that all data transmitted between your browser and our server is encrypted and remains private.

What payment methods are offered on Aeternum?

We accept Visa, Mastercard, and American Express cards. You can pay on our site by:


How will I know if my transaction was successful?

After making a payment, you will receive a confirmation email with all the details of your order. If you do not receive this email, check your spam folder. If you still haven't received anything, verify that the payment was accepted and contact us if necessary.

Are there any hidden fees during payment?

No, there are no hidden fees. The amount you see when confirming your order is the total amount you pay, including delivery.

⚠️ Depending on your delivery location outside mainland France, you may be subject to customs fees. The recipient is responsible for knowing the applicable laws, and we cannot issue any refunds.

What should I do if my card is declined during payment?

If your card is declined, please check that you entered the correct card information, followed the payment validation procedure (such as Certicode), and have sufficient funds. If everything seems correct, contact your bank or card provider for assistance.

Can I save my payment information for future purchases?

For your convenience, we offer the option to save your payment information. However, we never store this information directly. It is managed and protected by highly secure third-party payment services.


How does payment by bank transfer work?

You must choose Bank transfer when confirming your order. You will then receive an email with payment instructions (including an IBAN). Your order will be prepared and shipped after we receive your transfer.

Do not delay: the order is automatically canceled after 2 days.

I have concerns about online fraud. How does Aeternum protect my information?

We take online security very seriously. In addition to the SSL protocol, we also use other security measures, such as 3D Secure verification for card transactions, to prevent any fraudulent activity.


I am a professional. Do you offer reseller pricing?

We currently focus exclusively on individual customers. However, we are considering a dedicated offer for professionals in parallel.