How to place an order on Aeternum?
Browse our sections, add the desired items to your cart, then confirm your order by entering your shipping and billing address. Payment is secure, and a confirmation email is sent to you as soon as the order is recorded.
Do I need to create a customer account to order?
It’s not mandatory; you can place an order as a guest. However, creating an account allows you to easily access your order history, your delivery information, and save time on future visits.
What is the order processing time?
Orders are processed within 24 to 48 business hours (excluding weekends and holidays). You will receive a tracking email as soon as your package is shipped.
Which countries do you ship to?
We ship to France, Belgium, Luxembourg, Switzerland, Monaco, Guadeloupe, Martinique, Réunion, Mayotte, Saint-Barthélemy, and Saint-Martin.
☝️ Other destinations are regularly added. If your country is not on this list, please contact us before placing your order: we will see if it’s possible to offer you a solution.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking link allowing you to follow your package’s progress in real time.
I haven’t received a confirmation email, what should I do?
First step: check your spam folder. If no message is there, it’s possible there was an error in the email address entered. Contact us and we will resend the missing information.
Can I have my order delivered to a different address?
Yes, you can enter a delivery address different from the billing address. Delivery to pickup points is also offered in certain areas.
Is it possible to gift an order without showing the price?
Of course! No documents with prices are included in the package. You can also gift a digital gift card to send directly to the recipient.
Does the package include an invoice?
No. No documents containing prices are included in the package. You can therefore have your order delivered as a gift. If you want to add a personalized note, please include it in the order note.
What should I do if my package is delayed or lost?
In case of delay or abnormal blockage, contact us. We will open an investigation with the carrier. If the package is declared lost, a solution will be offered to you.
