Can I return or exchange an item I purchased?
Yes, if you are not completely satisfied with your purchase, you can return or exchange the item within 14 days of receipt, provided it is in its original condition, undamaged, and unused.
How can I return an item?
To return an item, please contact our Customer Service to get the address where you should send your package.
⚠️ Please make sure to send it to a business address and not a private individual to avoid the package being left at a pickup point and returned to you.
⚠️ Also, the customer remains responsible for the package until it is effectively delivered to our services. In case of delay or loss, the return process is suspended and you must contact the carrier.
Do I have to pay for return shipping?
Except in cases of our error or a product defect, return shipping costs are the customer's responsibility. We recommend using a trackable delivery service.
When will I receive my refund?
After receiving and inspecting your return, we will process your refund within 7 business days. The refund will be made using the original payment method.
What if my item is defective or incorrect?
If you receive a defective or incorrect item, please contact us immediately, and we will guide you through the return process.
How do exchanges work?
If you want to exchange an item, make sure it has not been worn, damaged, or altered and that the tag is not removed. Then contact our Customer Service to get the return address.
Be sure to tell us which product you want in exchange when you return the item.
Can I return an item purchased on promotion or sale?
Items purchased on promotion or sale can be returned, but only for an exchange or store credit, unless otherwise indicated at the time of purchase.
