What payment methods are offered on Aeternum?

You can pay for your order using the following methods, subject to availability at checkout:

• Bank card: Cartes Bancaires (CB), Visa, Mastercard and American Express
• Apple Pay
• Google Pay
• PayPal, up to €250 per order, depending on the country
• Klarna, with the payment options offered for your order
• Scalapay, payment in 3 or 4 monthly installments, subject to eligibility
• Bancontact, Bizum, iDEAL | Wero, MB WAY and Satispay
• Alipay and WeChat Pay

The methods shown at checkout depend on your country, currency, order amount, device and the payment provider’s conditions. Apple Pay and Google Pay are offered on compatible devices and browsers.

Is it safe to use my credit card on Aeternum?

Yes, it is completely safe to make payments on our site. We use advanced security protocols and encryption methods to ensure that your financial data is protected at all times.

What types of security protocols do you use?

We use the SSL (Secure Socket Layer) protocol, which ensures that all data transmitted between your browser and our server is encrypted and remains private.

What should I do if my card is declined during payment?

If your card is declined, please check that you entered the correct card information, followed the payment validation procedure (such as Certicode), and have sufficient funds. If everything seems correct, contact your bank or card provider for assistance.

Can I save my payment information for future purchases?

For your convenience, we offer the option to save your payment information. However, we never store this information directly. It is managed and protected by highly secure third-party payment services.

I have concerns about online fraud. How does Aeternum protect my information?

We take online security very seriously. In addition to the SSL protocol, we also use other security measures, such as 3D Secure verification for card transactions, to prevent any fraudulent activity.

How can I pay in 3 with Klarna?

Select Klarna at checkout, then Pay in 3 if offered. The first payment is taken at purchase, with the next two usually 30 and 60 days later. The amount of each payment and exact dates are shown before confirmation.

Is Klarna Pay in 3 fee-free?

Pay in 3 has no fees or interest when payments are made on time. Review Klarna’s terms before confirming: other offers can have different conditions and late fees may apply to missed payments.

Why is Klarna or Pay in 3 not displayed?

Enter your email address at checkout: a phone number alone is not enough to display Klarna through Shopify Payments. Options also depend on country, currency, amount and Klarna’s eligibility assessment for each purchase.

Where can I track Klarna payments and when is my order prepared?

Find your schedule in Klarna’s emails and app. Once payment is accepted, your order follows our usual preparation times; you do not need to wait for every installment to be collected.

How does payment in 3 or 4 installments with Scalapay work?

Choose Scalapay at checkout to view the plans offered for your order. You can spread your purchase over 3 or 4 monthly installments, depending on your eligibility and Scalapay’s approval. The first installment is collected when you buy, followed by monthly payments:

• In 3 installments: when you buy, one month later, then two months after purchase.
• In 4 installments: when you buy, then one, two and three months after purchase.

What are the minimum and maximum amounts for Scalapay?

The amount paid with Scalapay must be between €5 and €4,999.99. This range applies to the portion paid with Scalapay: if you use a gift card or store credit for part of your order, the remaining balance must meet these limits. Approval and the amount authorized for your purchase remain subject to Scalapay’s decision.

Are there any fees for paying with Scalapay?

The plans are interest-free. A 4-installment plan may include a service fee. Scalapay shows you the total cost and payment schedule before confirmation, so you can check the terms of your chosen plan.

Why is Scalapay not shown, or why are both plans not offered?

Scalapay is available for payments in euros and customers in eligible countries. Its availability, the 3- or 4-installment plans and approval of your request depend on factors including your country, the amount and your eligibility. The options actually offered appear during checkout. You can also choose another available payment method to complete your order.

How do I pay with PayPal?

Choose PayPal at checkout, sign in, and check the amount and payment method selected in your wallet. Confirm the payment, then return to Aeternum to view your order confirmation.

How does PayPal Pay in 4 work?

In France, Pay in 4 may be offered for eligible purchases from €20. PayPal is available for orders up to €250 on Aeternum, so that limit also applies here. An eligible PayPal account is required. The first payment is due at purchase, followed by three monthly payments according to the agreed schedule.

Are there fees for PayPal Pay in 4?

PayPal Pay in 4 has no fees or interest. Check the agreement and schedule before applying. Currency conversion fees may apply if you pay in another currency, under PayPal’s terms.

Why does PayPal not offer me Pay in 4?

Pay in 4 depends on the country, account, amount and purchase. PayPal assesses each application; previous approval does not guarantee a new offer. You can pay in full with PayPal or choose another method shown at checkout.

How do I pay with Apple Pay?

On a compatible device, select Apple Pay and a card saved in your Apple wallet. Check your delivery details and confirm with your device’s authentication method, such as Face ID or Touch ID.

Why is the Apple Pay button missing?

Check that your device and browser are compatible and that an accepted card is added to your Apple wallet. On an Apple device, try Safari. You can also use the card payment option on the site.

How do I pay with Google Pay?

Select Google Pay when it is offered at checkout. Choose a card saved in your Google Account, check your details and the amount, then follow the instructions to confirm your purchase.

Why is the Google Pay button missing?

Check that your device and browser are compatible and that an accepted card is saved in your Google Account. Available options also depend on your country and order. You can choose another method offered at checkout.

Can I use Bancontact, Bizum, iDEAL | Wero, MB WAY or Satispay?

These local methods appear for eligible orders: Bancontact in Belgium, Bizum in Spain, iDEAL | Wero in the Netherlands, MB WAY in Portugal and Satispay in Italy. Select the offered method and approve in your app or the provider’s secure environment. Availability depends on country and currency, among other factors.

How do I use Alipay or WeChat Pay?

Select the wallet if shown at checkout and use your Alipay or WeChat Pay account to authorise payment. Follow the instructions or QR code, then return to Aeternum to check the confirmation. Availability depends on your account and order eligibility.

How will I know if my transaction was successful?

After making a payment, you will receive a confirmation email with all the details of your order. If you do not receive this email, check your spam folder. If you still haven't received anything, verify that the payment was accepted and contact us if necessary.

Are there any hidden fees during payment?

Your order total, including delivery, is shown before confirmation. If you choose installment payments, also check the total cost, payment schedule and any service fees shown by the provider before accepting its offer.

⚠️ Depending on your delivery location outside mainland France, you may be subject to customs fees. The recipient is responsible for knowing the applicable laws, and we cannot issue any refunds.

I am a professional. Do you offer reseller pricing?

We currently focus exclusively on individual customers. However, we are considering a dedicated offer for professionals in parallel.