Aeternum, what is it, who are we?

Aeternum is a France-based website, created by two Pagan practitioners open to all spiritualities, especially the oldest and/or less popular ones nowadays. Even though belief is primarily personal, we want to highlight these practices and offer the necessary products for each sabbat, to cleanse your home or simply to add a touch of well-being to daily life without necessarily fully identifying with a spiritual movement.

There are many myths and mysteries surrounding the occult world, but beyond the clichés, we work every day to provide information and creations from around the world to allow everyone to practice without worrying about others' opinions.

What does the Aeternum logo represent?

You have surely seen this symbol in various fields, but it is its ancient symbolism that inspires us. Known mainly for representing infinity, the Ouroboros is a powerful, multifaceted symbol that embodies all the values of Aeternum:

• The eternal cycle of life and death: the Ouroboros often symbolizes eternity and the perpetual cycle of life, death, and rebirth. This concept is sometimes interpreted as the cyclical nature of the universe.
• Unity of opposites: by biting its own tail, the Ouroboros also represents the union of opposites, such as creation and destruction or life and death. Life can sometimes be complex and not always smooth sailing. That is why spirituality, whatever form it takes, can guide you through sometimes troubled or turbulent times.
• Renewal: the serpent feeding on its own tail is a symbol of self-sufficiency and constant renewal. This is the essence of sabbats and celebrations: closing one period and opening a new one, full of promises and successes.
• Alchemy and spiritual transformation: in medieval alchemy and the Hermetic tradition, the Ouroboros was a symbol of the cyclical nature of matter and spirit, leading to purification and spiritual transformation. This is how every moment in life has its purpose, so you need not fear upcoming challenges.

I am a beginner, can I buy from your site?

Of course! Spirituality is not just for experts. We strive to offer a wide range of items for all practices, whether for celebrations, sabbats, or simply to improve daily life a little.

Do you have a physical store?

Not yet, but we’re thinking about it! There are esoteric shops in France, but we believe it’s possible to do better. Maybe in a few years, you’ll be able to come directly to Aeternum... In the meantime, whether you are in Paris, Bordeaux, Rennes, Versailles, Lyon, Montpellier, Toulouse, Lille, Marseille, or anywhere in France, Belgium, Switzerland, Overseas: we ship our products wherever you are!

What do you do with my personal information?

We do not sell or distribute any personal data of our customers to third parties. We are committed to respecting privacy, and all collected information (name, first name, phone number, postal address) is used solely and exclusively for processing your order.

To learn about the purposes of using this information, you can visit this page.

How to place an order on Aeternum?

Browse our sections, add the desired items to your cart, then confirm your order by entering your shipping and billing address. Payment is secure, and a confirmation email is sent to you as soon as the order is recorded.

Can I change my order before it ships?

Yes. Contact us promptly and let us know what you would like to change. If you want to add a product, we will send you a payment link before shipping your order.

Contact Our Team

Do I need to create a customer account to order?

It’s not mandatory; you can place an order as a guest. However, creating an account allows you to easily access your order history, your delivery information, and save time on future visits.

I can’t sign in to my account. What should I do?

To keep your account secure, you sign in with a randomly generated code sent by email. Check that you entered the correct email address, then check your spam folder. If the problem continues, contact us and we will help you regain access to your account.

Contact Our Team

What is the order processing time?

Orders are processed within 24 to 48 business hours (excluding weekends and holidays). You will receive a tracking email as soon as your package is shipped.

Which countries do you ship to?

We ship to France, Belgium, Luxembourg, Switzerland, Monaco, Guadeloupe, Martinique, Réunion, Mayotte, Saint-Barthélemy, and Saint-Martin.

☝️ Other destinations are regularly added. If your country is not on this list, please contact us before placing your order: we will see if it’s possible to offer you a solution.

How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking link allowing you to follow your package’s progress in real time.

I haven’t received a confirmation email, what should I do?

First step: check your spam folder. If no message is there, it’s possible there was an error in the email address entered. Contact us and we will resend the missing information.

Can I have my order delivered to a different address?

Yes, you can enter a delivery address different from the billing address. Delivery to pickup points is also offered in certain areas.

Is it possible to gift an order without showing the price?

Of course! No documents with prices are included in the package. You can also gift a digital gift card to send directly to the recipient.

Does the package include an invoice?

No. No documents containing prices are included in the package. You can therefore have your order delivered as a gift. If you want to add a personalized note, please include it in the order note.

How can I get an invoice for my order?

We do not include any documents in your package. To receive an invoice for your order, simply request one through our contact form.

Contact Our Team

What should I do if my package is delayed or lost?

In case of delay or abnormal blockage, contact us. We will open an investigation with the carrier. If the package is declared lost, a solution will be offered to you.

I’m deciding between several products. Can you help me choose?

Of course! Contact us and tell us what you are looking for, and we will help you choose. You can also use our bundle builder to find a set of products suited to your goal.

Contact Our Team

Use the Bundle Builder

A product is sold out. How can I find out when it will be available?

You can sign up for a back-in-stock alert by entering your email address on the product page. Restocking times vary: many of our products are imported and/or prepared in small batches.

Are the items purified before shipping?

Yes! All ritual objects are systematically purified before being sent. This ensures that each item reaches you neutral and ready to use.

Are the items consecrated or charged?

It depends. Some items are delivered already consecrated with a specific intention (such as our ritual candles, vials, gris-gris, or talismans). Others, like stones, pendulums, or accessories, are only purified to allow you to consecrate them yourself, according to your practice.

How can I tell if a product is already ritualized?

When this is the case, we indicate it directly on the product page. If nothing is specified, it means the item is delivered purified but neither charged nor consecrated.

Where do your products come from?

A large part of our range is handmade or created according to specific traditions (hoodoo, santería, folk traditions…). By their nature, our products come from all over the world.

Are the stones natural?

Yes. All the stones we offer are natural. If they have been treated in a laboratory, we indicate this on the product page.

Will the item I receive look exactly like the photo?

We photograph all our products ourselves in our own photo studio. Our product photos are not AI-generated, so they faithfully show the items we offer. Natural products may still vary.

Are your items suitable for all practices?

We offer objects from different traditions (Western, Afro-Caribbean, folk…), which you can freely integrate into your own path. We specify the ritual origin when relevant to guide you in your choice.

Are your herbs and flowers consumable?

Our Herbalism section is dedicated solely to spiritual and traditional use, and never for food purposes. Some of our rare roots are actually toxic.

However, we offer products safe for ingestion to improve your well-being in our Infusions & Teas and Bach Flowers sections.

Do you also offer services (readings, rituals, guidance)?

No. Aeternum focuses exclusively on selling esoteric products. We do not offer spiritual services or consultations.

What does “discreet packaging” mean?

Your order is shipped in plain outer packaging, with no logo or details that reveal the items inside.

What will my package look like, and what sender name is shown?

We use a plain box. The sender name is also neutral, with no mention of the Aeternum brand or your order’s contents.

Why does Aeternum ship orders discreetly?

Your spiritual choices and purchases are personal. This packaging simply lets you receive your items discreetly.

Is there an extra charge for discreet packaging?

No. Discreet packaging is included at no extra charge. Shipping fees remain those of the delivery method chosen for your order.

Do I need to request discreet packaging?

No. It is automatically included with every package. You do not need to do anything to receive this packaging.

Can I choose home delivery or a pickup point?

Your packaging stays discreet with any delivery method offered for your order. Choose home delivery or an available pickup point at checkout based on your address and items.

Delivery methods, rates, and times

Can I track a discreetly packaged shipment?

Yes. You receive an order confirmation, followed by a tracking email once your order ships. Plain packaging does not change this process. Use the link provided to track your package and check pickup or delivery instructions.

What should I do if my package arrives damaged or an item is missing?

Contact us promptly with your order number and photos of the package, shipping label, and items received. These details help us check what happened and assist you.

Contact Our Team

Do you offer B2B and reseller pricing for shops?

Yes, we offer a dedicated website for B2B professionals and shops with preferential pricing. You can browse the catalog and request to open an account at Esotericae.com, esoteric wholesaler.

Do you offer special pricing for practitioners (card readers, energy healers, etc.)?

You can indeed benefit from a permanent 10% discount on our products (excluding books, tarot decks, and oracle cards), subject to certain conditions. For more information and to submit your request, visit this page.

Do you offer promotional codes?

Yes, a 10% welcome code is offered to anyone who signs up for our newsletter. It’s our way of thanking those who wish to follow us and discover our magical new products before anyone else.

Why isn’t my discount code working?

Check your code’s terms, including the minimum order amount, eligible products, and any other conditions. If you are unsure or the code still does not work, contact us so we can help.

Contact Our Team

Do you offer discounts or promotional periods?

We do not run occasional promotions, because we chose from the outset to offer fair and balanced prices, without excessive margins. This approach allows us to remain consistent with our values while respecting the work of artisans, producers, and nature itself. With us, there are no inflated prices to reduce later: just an honest price all year round.

Do you participate in Black Friday?

No. This event does not align with our vision. We do not wish to sell products at cut-rate prices, especially those sourced from nature or intended for rituals. Every object and every creation deserves to be respected for its value and origin.

Do your prices change according to the seasons?

No. We do not artificially raise or lower our prices according to the calendar. Whether it’s Yule, Samhain, or Litha, our prices remain stable throughout the year.

Can multiple discounts be combined?

Our shop offers only one occasional promotional code upon sign-up. It is not possible to combine other discounts or reductions, unless you have received store credit as part of a customer service case.

Can I return or exchange an item I purchased?

Yes, if you are not completely satisfied with your purchase, you can return or exchange the item within 14 days of receipt, provided it is in its original condition, undamaged, and unused.
 

How can I return an item?

To return an item, please contact our Customer Service to get the address where you should send your package.

⚠️ Please make sure to send it to a business address and not a private individual to avoid the package being left at a pickup point and returned to you.

⚠️ Also, the customer remains responsible for the package until it is effectively delivered to our services. In case of delay or loss, the return process is suspended and you must contact the carrier.

Do I have to pay for return shipping?

Except in cases of our error or a product defect, return shipping costs are the customer's responsibility. We recommend using a trackable delivery service.

When will I receive my refund?

After receiving and inspecting your return, we will process your refund within 7 business days. The refund will be made using the original payment method.

What if my item is defective or incorrect?

If you receive a defective or incorrect item, please contact us immediately, and we will guide you through the return process.

How do exchanges work?

If you want to exchange an item, make sure it has not been worn, damaged, or altered and that the tag is not removed. Then contact our Customer Service to get the return address.

Be sure to tell us which product you want in exchange when you return the item.
 

Can I return an item purchased on promotion or sale?

Items purchased on promotion or sale can be returned, but only for an exchange or store credit, unless otherwise indicated at the time of purchase.

How does the Aeternum loyalty program work?

Every order placed on the store earns you points. You can then exchange these points for discounts on your next orders. Just create an account to start accumulating automatically.

How do I benefit from the program?

Simply create a customer account on our store to start automatically earning points with every order. No additional registration is required.

Is the loyalty program paid?

No, the Aeternum loyalty program is completely free. It is available to all customers with an account on our store.

How many points do I earn per order?

You earn 10 points for every euro spent, excluding shipping fees. A product priced at €30 will earn you 300 points.

From how many points can I get a discount?

From 1,000 points, you get a €5 discount. Other vouchers are available starting from 4,000, 6,000, or 10,000 points, with progressive discounts.

Do the discounts have usage conditions?

Yes. Each voucher is valid starting from a minimum order amount (€5 from €60, €20 from €150, €30 from €200, €50 from €300). Vouchers cannot be combined with each other or with other discounts.

Do my points expire?

Yes, your points are valid for 12 months after your last order. Each new purchase automatically extends their validity.

How do I know how many points I have?

Your points balance is visible at any time in your customer area, or on the dedicated loyalty program page, once logged in.

Are there ways to earn points other than ordering?

Yes. You can earn points for simple actions like signing up, subscribing to the newsletter, following on social media, or leaving a Google review.
 

Is there a birthday gift?

Yes. If your birth date is entered in your account, you will automatically receive a €5 voucher valid for 30 days, to use on orders over €60.

What happens if I cancel or return an order?

Points related to a canceled or refunded order are automatically removed from your account. If a discount voucher was used, it will be credited back to you.

What is the principle of the Aeternum referral program?

The referral program allows you to offer a 10% discount to a friend on their very first order. In return, you also receive a 10% discount once that order is confirmed. It’s a simple way to introduce the shop to those around you while being rewarded.

How do I share my referral link?

Once logged into your account, you can access your personal link from the dedicated referral page. You can share it by email, on social media, or by copying it directly. You are free to refer as many people as you want.

Is the referral discount valid on all their orders?

No. The 10% discount for the referred friend is only valid on their very first order, provided it reaches a minimum of €40 excluding shipping costs. It must be used within 30 days of receiving the link.

When does the referrer receive their reward?

The referrer receives their 10% discount as soon as the referred friend’s order is confirmed. This discount is valid for 90 days on any order of €40 or more, excluding shipping costs.

Can I refer multiple people?

Yes. There is no limit to the number of friends you can invite. Each confirmed order by a new customer gives you a new discount.

Where can I find my referral link or code?

Your personal link is accessible from your customer area, in the section dedicated to referrals. You just need to be logged in to access and easily share it.

Do you offer online or phone consultations (clairvoyance, astrology, ...)?

In line with our policy, we focus exclusively on selling products to support your practices or curiosity. Therefore, we do not offer any such services.

Can you recommend any practitioners?

Out of responsibility and ethics, we do not have any list of practitioners and therefore cannot recommend any.

Can you interpret my dreams, card readings, or spiritual experiences?

We do not offer personalized interpretations of dreams, divination readings, or spiritual experiences. We invite you to explore our Dream Grimoire, our Tarot Guide, and our esoteric blog, which can help you deepen your research. And if the answer is not there, the best is to turn to a specialized book.

Do you perform exorcisms or spiritual work for clients?

We do not offer any exorcism, banishing, or ritual services performed for others. Our role is solely to provide you with esoteric products for you to use yourself in your personal practices.