Which delivery methods and times are available at Aeternum?

The following options are offered depending on your destination and order:

• Colissimo home delivery: 2 to 3 business days, Monday through Saturday (excluding public holidays).
• Colissimo pickup point delivery: 2 to 3 business days, Monday through Saturday (excluding public holidays).
• Mondial Relay pickup points and lockers: 3 to 5 business days, Monday through Saturday (excluding public holidays).
• Mondial Relay home delivery: 5 to 10 business days, Monday through Friday (excluding public holidays).
• Chronopost before 1 p.m. (home delivery): the next day before 1 p.m. for orders placed before 2 p.m., Monday through Friday. Orders placed on weekends and public holidays are shipped the next business day and delivered the following day.
• DPD home delivery: ships within 1 business day for eligible orders in mainland France, up to 10 kg.

When will my order be prepared and dispatched?

Unless stated otherwise on a product or at checkout, we prepare your order within 1 to 2 working days after payment approval, excluding Saturdays, Sundays and public holidays. The carrier’s delivery time is additional to preparation and starts after dispatch.

How can I choose Chronopost express delivery?

Select Chronopost if it is offered for your address and items. For an eligible order paid and approved before 2 pm on a working day, delivery is scheduled before 1 pm on the next working day. Orders placed at weekends or on public holidays are dispatched on the next working day.

Where do you ship?

Destinations currently served: Metropolitan France, Belgium, Monaco, Luxembourg, Switzerland*, Réunion*, French Guiana*, Guadeloupe*, Martinique*, Mayotte*, Saint Barthélemy*, Saint Martin*, New Caledonia*, Italy, Spain, Portugal, Netherlands, Germany, Canada*, United States*.

The minimum order for Canada is 100€ / 100$ CA. The minimum order for the United States is 100€ / 100$ US.

New destinations are added regularly.

* Prices include VAT. For any VAT refund, please contact the competent authorities. Aeternum cannot refund VAT or invoice purchases excluding tax. Additional customs charges may apply under local legislation and are payable by the customer.

How long does delivery take to Europe and overseas territories?

After dispatch, allow approximately 3 to 7 working days with Colissimo and 4 to 8 with Mondial Relay for supported European destinations, and 7 to 10 with Colissimo for supported overseas territories. For New Caledonia, Canada and the United States, check the estimate provided at checkout or in your order confirmation. Customs clearance may extend transit times.

How much does delivery cost?

Shipping costs depend on the delivery method, destination and, for weight-based rates, the order weight. The applicable amount is calculated at checkout. Swords retain their dedicated rates, shown below.

Mainland France: free pickup-point delivery from €79; free Colissimo home delivery from €119. Free Mondial Relay pickup-point delivery from €79 in Belgium, Luxembourg and Monaco.

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* Prices include VAT. For any VAT refund, please contact the competent authorities. Aeternum cannot refund VAT or invoice purchases excluding tax. Additional customs charges may apply under local legislation and are payable by the customer.

** For the United States and Canada, Colissimo handles dispatch, followed by a local carrier (Fedex, USPS or Canada Post). You will receive a tracking link for the relevant carrier. Additional customs charges may apply under applicable legislation and are payable by the customer.

What are the weight-based Colissimo home delivery rates?

Italy, Spain, Portugal, the Netherlands and Germany

Réunion, French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy and Saint Martin

New Caledonia

How much does DPD home delivery cost by weight?

DPD delivers eligible orders weighing up to 10 kg to homes in mainland France. Shipping rates depend on the weight of your order. Swords continue to be shipped with Colissimo.

Do you offer free delivery?

Yes, subject to a minimum order value and only for metropolitan France, Belgium, Luxembourg and Monaco:

When and how do I choose my pickup point or locker?

Select pickup delivery at checkout, then choose from the locations offered. Depending on the process, this choice is made after payment: follow the instructions in your order confirmation. Check the selected location’s address and opening hours before confirming.

Why is my usual pickup point not offered?

The list depends on locations open and available for your address and parcel. A point may be temporarily unavailable or unsuitable for the parcel size. Choose another offered location or home delivery if available. If the carrier redirects your parcel, check the updated address in its tracking information.

How and by when should I collect my parcel?

Wait for the carrier’s ready-for-collection notification and observe the deadline it specifies. Have your collection code or QR code ready and, where required, identification. Check opening hours before travelling. An uncollected parcel may be returned to us: contact us to arrange the next step.

Can I track my order?

Yes. Once your order is dispatched, you will receive an email with a tracking link. You can track your parcel in real time using the services of: Mondial Relay, Colissimo, Chronopost, DPD Home Delivery.

Why does my tracking link show no movement yet?

The link may be created before the carrier first scans the parcel. Check again after collection and use the link in your dispatch email. If tracking remains unchanged or the announced delivery time is exceeded, contact us with your order number.

What should I do if my parcel is delayed?

Check tracking and carrier messages first: they may show an attempted delivery, collection availability or an incident. Allow for working days and preparation time. If the announced estimate has passed or tracking is stuck, contact us with your order number and tracking link so we can investigate.

What happens if I am not home when delivery takes place?

If you are unavailable, the carrier will leave a notice explaining how to collect your parcel, usually at the nearest post office or a pickup point.

What should I do if my order arrives damaged?

If you notice damage or any other problem on arrival, please contact us immediately with photos of the damaged parcel. We will do our best to resolve the issue.

What if I have not received my parcel but tracking says “Delivered”?

Please contact us promptly. We will open an investigation with the delivery service and do our best to resolve the issue.

Will my order arrive in discreet packaging?

Yes, your items are packed in a plain box without logos or details revealing the contents, at no extra charge. Read more on our discreet packaging page.

Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address. We will do our best to help, but cannot guarantee changes once the order has been dispatched.

Why is a delivery option missing at checkout?

First check that your country, postcode and address are complete. Available options also depend on the destination, weight and type of items. Swords have a dedicated home delivery profile. The methods displayed after entering your address are those offered for your order. Contact us if no option appears.

How are swords shipped?

Due to their size and nature, swords are shipped exclusively by Colissimo home delivery to all supported countries and regions. If you arrange delivery to a pickup point with the carrier, we accept no responsibility for loss, delay or damage.

Swords have a dedicated shipping rate: