Discreet packages
Find here all the information related to the preparation and shipping of orders.
Plain packaging
What do you mean by discreet packaging?
Your order is sent in plain outer packaging, without logos or details revealing the items inside.
What does my parcel look like and which sender is shown?
We use a plain cardboard box. The sender’s name is also neutral, with no mention of the Aeternum brand or your order’s contents.
Included service
Why does Aeternum dispatch orders discreetly?
Your spiritual choices and purchases are personal. This packaging lets you receive your items discreetly, simply and naturally.
Is there an extra charge for discreet packaging?
No, discreet packaging is included at no extra charge. Delivery charges remain those of the shipping method selected for your order.
Do I need to request discreet packaging?
No, it applies automatically to all our parcels. You do not need to make a special request to benefit from this packaging.
Delivery and tracking
Can I choose home delivery or a pickup point?
The packaging remains discreet with the delivery methods offered for your order. Choose home delivery or a pickup point from the options available at checkout for your address and items.
Can I track a discreet parcel?
Yes. You receive an order confirmation, then a tracking email after dispatch. Plain packaging does not change this process. Use the link provided to check transit updates and collection or delivery instructions.
On receipt
What should I do if my parcel arrives damaged or an item is missing?
Contact us promptly with your order number and photographs of the parcel, shipping label and items received. These details help us review the situation and assist you.
For any questions, contact us.
— At your service.
We usually respond the same day or within 24 hours (excluding weekends and holidays). All information remains strictly confidential and is not shared.
Be sure to check our FAQ, your answer might be there!
— Note.
We can of course answer any questions related to a product purchased on Aeternum, but we cannot commit to products bought elsewhere. Also, we do not offer services (clairvoyance, mediumship, etc.).
